Terms of service
Appointments
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. We accept American Express, Visa, MasterCard, and Discover for booking an appointment.
Cancellations
As a courtesy to our providers, for non-group appointments, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. You will be charged $100 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no-show.
For group appointments, there is a 72-hour cancellation policy, and the credit card on file will be charged $100 if canceled less than 72 hours in advance.
If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. In this case, the $100 late cancellation fee will still apply.
There are no exceptions to these policies.
Pricing & Prepayments
Pricing for services are subject to change. If you would like to take advantage of periodic special pricing, you can prepay for services to guarantee the price. Once prepaid, you have up to 1 year to redeem the purchased services. To prepay, email kelsey@ojaivalleymedspa, call our business line, 805-795-7296, or purchase through https://gnptw.myaestheticrecord.com/dashboard with the items and quantities you’d like to purchase.
If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.
Returns & Refunds
If you would like to return your purchased skincare product, return the item in its original packaging unopened within 30 days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards. To request a refund or exchange, email kelsey@ojaivalleymedspa.com and include your receipt.
Prepayments are refundable within ten days of purchase. Services received cannot be refunded.
For Model Calls, all pre-payments are non-refundable and non-transferable. These appointments also cannot be rescheduled without forfeiting your place and pre-payment.
Consultations
We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.
If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. In this case, a $100 late/cancellation fee will apply. See our Cancellations section for more details.
There is a limit of 2 free consultations per person per 365 days.
Group Appointments
Please call or text 805-795-7296 for group availability as special requirements may apply to three or more people bookings. A credit card must be provided for all group reservations, and a $100 deposit per person is required to guarantee the appointment. This deposit can be used toward the services scheduled on that day.
For more information on group appointments, email us at kelsey@ojaivalleymedspa.com.
Film & Photo Policy
Clients, or a friend of a client, are prohibited from filming, recording, or taking photos of a Master Provider or Master Aesthetician in a treatment room or anywhere on OVM property. If you would like to film, please seek written approval from OVM’s providers.
Privacy Policy
Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up to date.
We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
You can permanently disable your account and remove your information from our database at any time by sending an email to kelsey@ojaivalleymedspa.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.
These terms remain in effect after your account is disabled.
We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.